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Here’s a returns policy for bespoke goods based on the information you’ve provided:
Returns Policy for Bespoke Goods
Last updated: October 3, 2024
- Introduction
This returns policy applies to all bespoke goods purchased from oocard.com. Please read this policy carefully before placing an order, as bespoke goods are subject to specific terms and conditions.
- Definition of Bespoke Goods
Bespoke goods are items that are made to order according to the customer’s specific requirements, customizations, or specifications. These items are uniquely created for each individual customer and are not part of our standard inventory.
- No Refunds for Customer Mistakes
We do not offer refunds for bespoke goods in cases where the mistake or dissatisfaction is due to customer error. This includes, but is not limited to:
- Incorrect specifications provided by the customer
- Misunderstanding of product features or limitations
- Change of mind after the order has been placed
- Incorrect sizing choices made by the customer
- Defects in Printing or Manufacturing
If there is a defect in printing or manufacturing that is the fault of [Your Company Name] or our suppliers, we will offer a replacement item at no additional cost to the customer. To qualify for a replacement:
- The defect must be reported within 14 days of receiving the item
- Clear photographic evidence of the defect must be provided
- The item must not have been used or altered in any way
- Exemptions Under Irish Law
Please note that under Irish law, bespoke goods are exempt from certain consumer protections that apply to standard retail goods. Specifically:
- The right to a cooling-off period does not apply to bespoke goods
- The right to return goods without reason within 14 days does not apply to bespoke goods
- Order Cancellations
Due to the nature of bespoke goods, order cancellations can only be accepted before production has begun. Once production has started, the order cannot be cancelled, and no refunds will be issued.
- Delivery Issues
If you do not receive your bespoke item, or if it arrives damaged due to shipping, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue, which may include sending a replacement item.
- Quality Guarantee
While we cannot offer refunds on bespoke goods, we do guarantee the quality of our workmanship. If you receive an item that does not meet our quality standards due to a manufacturing error, please contact us within 14 days of receipt for resolution.
- Contact Us
If you have any questions about this returns policy or need to report an issue with your bespoke order, please contact us.
By placing an order for bespoke goods, you acknowledge that you have read, understood, and agree to this returns policy.